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ABOUT US Harry Fairbairn Kirkcaldy BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work undertaken as requested and expected, in an efficient manner and friendly service.

Service

Poor service

Service

From the minute I left my keys with the Centre I was kept up to date with progress and advised when my car would be ready and able to be collected. This included an audio video of my car during service which was very satisfying and reassuring.

Service

poor service and inconvenience to me having to drive from Perth and back again for repairs needed on the car which was the dealership issue. Waited weeks before the car was finally booked in and sorted.Eunice was professional when car was in.

Service

Service completed. Small warranty issue fixed.

Service

Great service from salesman involved but personally i felt the paperwork involved took far too long at handover between Arnold Clark and BMW almost duplicated.

Service

Top notch, cant fault them (even though being part of the Arnold Clark Group i would like to) Staff friendly and helpful to the max, a credit to any organisation

Service

Again great customer service

Service

Service advisor was not fully aware or understood the issue and just read the technicians report to me

Service

The car servicing is carried out as required and normally no problems.

Service

Prolonged waiting time and part of promised service not done due to ''computer server issues''

Service

Harry Fairbairn representative collected my vehicle from my house and returned it later the same day having had the suspect part replaced.The driver who dealt with us was friendly,cheerful and a credit to BMW

Service

The staff at reception were fabulous and the girls who dealt with me for drop off and pick are really professional. No fault there. My issue lies with the policy of courtesy cars or alternative options.

Service

Staff are courteous and friendly. I find it quite intimidating taking my car to be serviced as I'm not mechanically minded. I did not feel intimidated during my visit at Harry Fairbairn Kirkcaldy.

Service

Excellent service and friendly staff

Service

Great service , offered us a courtesy vehicle , arranged a lift , very helpfull

Service

Initial enquiry was not followed through to completion

Service

Car taken on time and returned after its service in pristine condition.

Service

The valeting was not done to the standard of any previous valeting experience... anywhere....

Service

Full service carried out as expected was emailed and text about updates during service of vehicle and was ready on time

Service

This may be a bit unfair, because the service staff were ok speaking to them face to face. Although the advertised cost on their website was over 30% cheaper than the price quoted at the garage. They did however offer a small discount.

Service

Work carried out on time and information in regard to the condition of the car delivered through a video

Service

Extortionate hourly rate charge for a mechanic

Service

Service was good, communication good which for me is very important. I liked the video. It was all very easy.

Service

Great service from start to finish staff friendly and knowledgeable

Service

Harry Fairburn Kirkcaldy make the service experience a pleasure, they are always very attentive, knowledgeable as well as efficiently carrying out the work. The important point is that they give me complete trust in their looking after my car.

Service

The latest episode concerns a recall. The dealership told me it could be weeks before they could provide a replacement vehicle whilst mine was in for the recall. They told me to use the BMW Emergency Service, which I did and who were excellent.

Service

Work was carried out timeously, Staff were friendly, price for performance parts was competitive.

Service

I had a query about my cars Adblue usage before the service, This issue was not addressed at the service! I had to arrange an inspection and test of the Adblue usage, this has been done, and I am informed the issue is resolved. I shall wait and see?

Service

Done what was asked.

Service

Fitted new tires without any issues no damage to the alloy wheels so I was very happy.

Service

Again disappointed at the wash & valet. Also felt I was being ripped off with the cost quoted to renew the rear tyres over £200 more expensive than black circles.

Service

Dealt with promptly and kept updated during the day as to progress

Service

The dealer takes a very long time to book anything in to get fixed, and a lack of courtesy cars is terrible.

Service

Car ready when stated job completed to high standard

Service

Not pushy and helped to enable us to get exactly what we needed

Service

I've just had to ask for my car to be checked later this week as my car is intermittently juddering even on the flat straight road. My husbands has taken it on a long run and we've put in ultimate BP diesel but still a problem. Disappointed.

Service

On time; pleasant greeting on arrival; arranged transport when job overran; car valeted; efficient at all times.

Service

Excellent customer service from the staff I've dealt with there. Jacqueline and her colleagues always seem to do as much for the client as is possible for them to do. Sometimes they can't make their price as competitive as I can get elsewhere.

Service

Very helpful and friendly

Service

First class service

Service

The most important factors at Kirkcaldy are the helpful and friendly service advisors. Honesty during the service. Being advised at all stages of the service. The concierge service when being taken to your car and the free valet service.

Service

Should probably be 5, but that would leave no room for improvement.

Service

The service department went out there way to make the experience as painless as possible. Making sure I had a vehicle while my car was being serviced. Even when the job took longer than expected they allowed me to keep the car , thus no inconvenience

Service

Outstanding customer service, car washed and vacuumed at no extra charge and no fuss

Service

Callum Graham and the BMW Genius were very friendly, informative and helpful.

Sales

Mercedes Benz was a far better experience at Arnold Clark.

Sales

Efficiently handled and kept informed throughout the process.

Sales

Odette was fantastic

Sales

Was kept informed of every step from ordering to delivery. Everything clearly explained. Excellent.

Sales

Friendly and made welcome.

Sales

The sales staff were great at accommodating my personal time constraints and working with me to make sure I was 100% satisfied.

Sales

Finance mix up was disappointing

Sales

Everyone was helpful smiling and always willing to help you with being to intrusive

Sales

Great customer service and deal offered by centre.

Sales

I've purchased several vehicles from this sales person and he is certainly one of the reasons I return to this centre when interested in a looking at new vehicles. The BMW Genius I dealt with was very friendly and answered all my questions