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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Work undertaken as requested and expected, in an efficient manner and friendly service.
From the minute I left my keys with the Centre I was kept up to date with progress and advised when my car would be ready and able to be collected. This included an audio video of my car during service which was very satisfying and reassuring.
poor service and inconvenience to me having to drive from Perth and back again for repairs needed on the car which was the dealership issue. Waited weeks before the car was finally booked in and sorted.Eunice was professional when car was in.
Service completed. Small warranty issue fixed.
Great service from salesman involved but personally i felt the paperwork involved took far too long at handover between Arnold Clark and BMW almost duplicated.
Top notch, cant fault them (even though being part of the Arnold Clark Group i would like to) Staff friendly and helpful to the max, a credit to any organisation
Again great customer service
Service advisor was not fully aware or understood the issue and just read the technicians report to me
The car servicing is carried out as required and normally no problems.
Prolonged waiting time and part of promised service not done due to ''computer server issues''
Harry Fairbairn representative collected my vehicle from my house and returned it later the same day having had the suspect part replaced.The driver who dealt with us was friendly,cheerful and a credit to BMW
The staff at reception were fabulous and the girls who dealt with me for drop off and pick are really professional. No fault there. My issue lies with the policy of courtesy cars or alternative options.
Staff are courteous and friendly. I find it quite intimidating taking my car to be serviced as I'm not mechanically minded. I did not feel intimidated during my visit at Harry Fairbairn Kirkcaldy.
Excellent service and friendly staff
Great service , offered us a courtesy vehicle , arranged a lift , very helpfull
Initial enquiry was not followed through to completion
Car taken on time and returned after its service in pristine condition.
The valeting was not done to the standard of any previous valeting experience... anywhere....
Full service carried out as expected was emailed and text about updates during service of vehicle and was ready on time
This may be a bit unfair, because the service staff were ok speaking to them face to face. Although the advertised cost on their website was over 30% cheaper than the price quoted at the garage. They did however offer a small discount.
Work carried out on time and information in regard to the condition of the car delivered through a video
Extortionate hourly rate charge for a mechanic
Service was good, communication good which for me is very important. I liked the video. It was all very easy.
Great service from start to finish staff friendly and knowledgeable
Harry Fairburn Kirkcaldy make the service experience a pleasure, they are always very attentive, knowledgeable as well as efficiently carrying out the work. The important point is that they give me complete trust in their looking after my car.
The latest episode concerns a recall. The dealership told me it could be weeks before they could provide a replacement vehicle whilst mine was in for the recall. They told me to use the BMW Emergency Service, which I did and who were excellent.
Work was carried out timeously, Staff were friendly, price for performance parts was competitive.
I had a query about my cars Adblue usage before the service, This issue was not addressed at the service! I had to arrange an inspection and test of the Adblue usage, this has been done, and I am informed the issue is resolved. I shall wait and see?
Done what was asked.
Fitted new tires without any issues no damage to the alloy wheels so I was very happy.
Again disappointed at the wash & valet. Also felt I was being ripped off with the cost quoted to renew the rear tyres over £200 more expensive than black circles.
Dealt with promptly and kept updated during the day as to progress
The dealer takes a very long time to book anything in to get fixed, and a lack of courtesy cars is terrible.
Car ready when stated job completed to high standard
Not pushy and helped to enable us to get exactly what we needed
I've just had to ask for my car to be checked later this week as my car is intermittently juddering even on the flat straight road. My husbands has taken it on a long run and we've put in ultimate BP diesel but still a problem. Disappointed.
On time; pleasant greeting on arrival; arranged transport when job overran; car valeted; efficient at all times.
Excellent customer service from the staff I've dealt with there. Jacqueline and her colleagues always seem to do as much for the client as is possible for them to do. Sometimes they can't make their price as competitive as I can get elsewhere.
Very helpful and friendly
First class service
The most important factors at Kirkcaldy are the helpful and friendly service advisors. Honesty during the service. Being advised at all stages of the service. The concierge service when being taken to your car and the free valet service.
Should probably be 5, but that would leave no room for improvement.
The service department went out there way to make the experience as painless as possible. Making sure I had a vehicle while my car was being serviced. Even when the job took longer than expected they allowed me to keep the car , thus no inconvenience
Outstanding customer service, car washed and vacuumed at no extra charge and no fuss
Callum Graham and the BMW Genius were very friendly, informative and helpful.
Mercedes Benz was a far better experience at Arnold Clark.
Efficiently handled and kept informed throughout the process.
Odette was fantastic
Was kept informed of every step from ordering to delivery. Everything clearly explained. Excellent.
Friendly and made welcome.
The sales staff were great at accommodating my personal time constraints and working with me to make sure I was 100% satisfied.
Finance mix up was disappointing
Everyone was helpful smiling and always willing to help you with being to intrusive
Great customer service and deal offered by centre.
I've purchased several vehicles from this sales person and he is certainly one of the reasons I return to this centre when interested in a looking at new vehicles. The BMW Genius I dealt with was very friendly and answered all my questions