OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
210 ratings and 107 comments received in the last 90 days.
13 April 2024
Spent the time needed to go over everything
10 April 2024
Adam was friendly, efficient, and knowledgeable, and the whole process ran smoothly.
09 April 2024
Really happy Anton kept me updated all the way and car arrived early
08 April 2024
Very helpful and pleasant, kept in touch to keep me informed.
05 April 2024
I was kept up to date with the delivery of my new car
04 April 2024
From start to finish my sales advisor Sean Harley was 10/10. Constant communication. Maxe the whole proccess stress free.
04 April 2024
Really liked the delivery bay aspect of it and was given a comprehensive overview by staff of the cars key features before leaving
31 March 2024
The salesperson and reception staff were brilliant looking after us very well.
29 March 2024
From the moment i enquired about the new bmw one series, David Corstorphine at Arnold Clark BMW, Kirkcaldy done everything from getting me the best quote to completing my purchase of my new car. Cant fault him at all and i am very grateful.
17 April 2024
I was kept up to date with the progress of the service and every one was very pleasant and helpful.
17 April 2024
Fault was diagnosed snd rectified first time
17 April 2024
Always a great service from Kirkcaldy BMW service department, not my local branch by any means but worth the journey every time.
16 April 2024
Amazing service, super helpful, also inquired about a car, which I am aiming to buy from them.
16 April 2024
Always good customer service - staff friendly and top class.
16 April 2024
Very professional and friendly - I was offered refreshments on arriving and was shown out to the vehicle by one of the service staff, on leaving - excellent service all round.
15 April 2024
Staff very helpful
15 April 2024
Brilliant service and video explained everything that was done
15 April 2024
Friendly,professional staff who make you feel welcome as soon as you walk through the door. I always wait for my car as it's quite a long round trip. The staff and I mean all of them are very attentive and keep you informed of the progress.
13 April 2024
My service experience was superb and many thanks for dropping me off at work and returning my car to me which saved me a long walk to collect it. The car was spotlessly clean and hoovered when it was returned to me. 5 star service! Thanks to all!
17 April 2024
My 2nd BMW and won't be my last Staff were were helpful and looked after us well